JENN HEATLEY, LCSW
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frequently asked questions

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Are you accepting new patients?

Not at this time, though you can request to be on my waiting list if you'd like.
 
With what age children do you work? 

Currently, I'm working with children ages 5 and up.

Do you accept insurance?

I'm in network with Aetna only, and I will bill them directly on your behalf.
*Please note that co-pays are due at the time of your appointment, and you will need to have met your deductible first before your insurance will cover their portion of the session fee.  

If you're not with Aetna,
you may want to check with your insurance company to see
if they provide out-of-network coverage for psychotherapy.
You would be responsible for paying me directly
and filing claims to seek reimbursement on your own behalf.

I can provide coded receipts for you to submit for reimbursement,
or simply for your records (i.e. if you are using a flexible health spending account
or want to itemize therapy as a medical expense on your income taxes).  

I generate receipts at the end of the month,
but if you need them more frequently, 
just let me know.

What is your fee for psychotherapy?

My fee is $125-$150 per 50-55 minute session.
If you need a lower fee in order to be able to access support,
please let me know.  I have a limited number of sliding scale fee spots.

Do you offer online counseling?

Yes!  My teletherapy office is via a HIPAA secure Zoom room.
I will send you links in advance and help you troubleshoot
any technical difficulties as best I can.

Do you offer in-person sessions?
Because I'm in a high-risk household,
I have moved my practice online since March 2020,
until further notice.  

With established clients, during agreeable weather,
I offer in-person sessions outside in my garden.

Do you offer family therapy?

It depends on the circumstances,
but I generally provide referrals for a family to get family therapy elsewhere
while I continue to be the main provider for a child / adolescent.  

I value collaboration, and with a release of information from you, would be
glad to communicate with other members of your / your child's treatment team.
​
What are your privacy policies regarding children and adolescents?

By law, parents have a right to their children's medical records. 
However, I ask that parents keep in mind
that in order to make progress in psychotherapy, 
their child needs privacy and trust in me. 
Their confidentiality is every bit as critical to me
as the adults with whom I work.    
I generally ask that families respect this boundary,
and trust me and trust the process.

This is especially true of adolescents,
whereas with younger children I'm able to be more collaborative.  

We can talk about all of this in more detail, 
and I'm glad to answer any questions you might have about 
the tricky balance of children's privacy and families wanting information.

Why is there a video camera in your office?

I use a video camera to record sessions only when there is
explicit written permission by the client to do so.

That said, the reason I tape is because
having taped work is very useful for me,
and clients benefit from the way that it helps me.  
It enables me to review sessions to supervise my work,
to monitor progress, to consider future interventions.
and to pick up on things I may have missed the first time around.

Recording is completely voluntary.   
Consent can be given or revoked in writing at any time during treatment.
All files, both written or electronic, are kept in accordance with HIPAA privacy laws.




BILLING / OFFICE POLICIES

Do you take credit?


Yes!   I accept credit cards via the IVY (a HIPAA secure payment app),
Square, Venmo, and Paypal.

I also gladly accept checks and cash.

What if I can't make it to my appointment?
​

I wish it wasn't necessary, but I have a 24-hour cancellation policy.  

With less than 24 hours notice, I may charge you for the full session fee.
​



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  • Home
  • psychotherapy
  • about me
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  • forms
  • contact